Video consultations on Recovery are secure and convenient. This policy ensures smooth experiences.
7.1 Confidentiality
Privacy & Security
Sessions are private; recorded only with consent.
Data protected under PDPA 2023 and PECA 2016.
No sharing without permission.
7.2 Technical Requirements
System Requirements
Stable internet, camera, microphone.
Use latest app/website version.
7.3 Rescheduling/Refunds for Issues
Technical Issue Resolution
If technical failures (our side) prevent consultation, full refund or reschedule.
User-side issues: May reschedule, no automatic refund.
Notify support immediately.
7.4 Conduct
Professional Conduct
Be respectful; no recording without consent.
Therapists may end sessions for violations.
Compliance Statement
This policy aligns with draft telemedicine guidelines in Pakistan.
Contact Information
For video consultation support or technical issues: Email: support@therecovery.io Technical Support: tech@therecovery.io Response time: Immediate during consultations, within 24 hours otherwise